Refund/Return Policy

Software Purchases

• Software purchased through the web portal may be returned for a full refund provided software has not been installed on any computer and all materials furnished with the software, including the original packaging is returned to Catalyst in full pristine condition within 30 days of purchase.
• No refund will be give if any materials are missing or software is not returned in its original packaging in pristine condition.
• No refund will be given if software has been registered with Primavera.
• Upon receipt of software at Catalyst, a refund will be given on the original credit card used to purchase the software, granted that the original purchase of the software has been credited to Catalyst and not contested or refused by the credit card issuing company or the holder of the credit card. Catalyst has the right to not issue the refund for up to 30 days after the return of the software to insure the original purchase has been credited to Catalyst by the credit card issuer.
• Shipping costs for the return of the software is the responsibility of the customer. If Catalyst has to pay for any shipping costs for the return of software, then those costs will be deducted from the refund.
• All sales after 30 days from the date of purchase are final.

Training

• Class must be paid for prior to scheduled class date. Denial of any charge from the credit card issuing company or credit card holder will constitute non-payment. Entrance to the class maybe denied for non-payment.
• Student will receive reminder of the class and payment 5-10 days prior to class day.
• A full refund will be issued to the student if the class is cancelled by Catayst if student is unable to attend any other available scheduled class.
• If a student request a refund, the amount paid for the class will be refunded in full except for:
  • Student cancelling their attendance and requesting a refund, for any reason, 10 days or less prior to the start of the class will be assessed a 50% cancellation fee.
  • Student that rescheduled their attendance to another scheduled class 10 days or less prior to the original class will be assessed a 10% rescheduling fee.